jalurdewaPrivacy Policy
This page describes what we collect when you use jalurdewa and how we keep that data protected. We take your privacy seriously. We collect only the information we need to run our service, verify your identity, and process your payments. We do not sell your data to third parties.
When you open an account on jalurdewa, you provide your name, email, phone number, and payment details. We use this information to set up your account, process deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers, and handle withdrawals. We also track your account activity for fraud prevention and legal compliance.
Our privacy practices are designed to be transparent. This policy explains what data we collect, how we use it, who we share it with, how long we keep it, and what rights you have. If you have questions, contact our support team.
What data we collect on jalurdewa
We collect information in three main ways: when you register, when you use our platform, and when you contact us.
- Registration information: We ask for your full name, email address, phone number, date of birth, and address. We also ask you to create a password.
- Payment information: When you deposit, we collect details about your payment method — your e-wallet account, bank account number, or QRIS identifier. We do not store full credit card numbers; our payment processors handle that.
- Activity data: We log your betting history, game play, deposits, withdrawals, login times, and IP address. This helps us detect fraud and resolve disputes.
- Device information: We collect data about your phone or computer — device type, operating system, browser type, and mobile app version. This helps us optimize jalurdewa for different devices.
- Communication: When you contact our support team via chat or email, we keep records of those conversations.
We verify your identity before withdrawal
Before your first withdrawal, we ask you to upload a photo ID (passport, national ID card, or driver's license) and proof of address (utility bill or bank statement). This is standard anti-fraud practice across the industry.
How we use your data on jalurdewa
We use your data for specific purposes. We never use it for marketing without your consent, and we never sell it to third parties. Here is what we do with your information:
- Account management: We use your name and contact details to set up and maintain your account, send you important notices, and help you recover your account if you lose access.
- Payment processing: We share your payment details with our payment processors (companies that handle e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfers). These processors are bound by strict confidentiality agreements.
- Fraud prevention: We analyze your login patterns, betting behavior, and payment history to detect suspicious activity. If we see something unusual, we may temporarily restrict your account and ask you to verify your identity.
- Legal compliance: We may share your data with regulators or law enforcement if required by law.
- Customer support: Our support team uses your account history to help resolve your issues.
How long we keep your data
We keep your account data for as long as your account is active. After you close your account, we retain your data for a legal retention period (typically several years) to comply with financial regulations and resolve any disputes. We then delete or anonymize your data unless we are required by law to keep it longer.
Your payment history is kept longer than other data because financial regulations require us to retain transaction records. We also keep fraud prevention data longer to help us detect patterns and protect other users.
Your rights and our commitments on jalurdewa
You have rights regarding your data on jalurdewa. You can request access to your data, ask us to correct inaccurate information, request deletion (subject to legal obligations), or ask us to stop processing your data for certain purposes. You can also ask us to provide your data in a portable format so you can move it elsewhere.
To exercise these rights, contact our support team. We will respond to your request within a standard window. Some requests may take longer if they require investigation or if legal obligations require us to keep your data.
Cookies and tracking on jalurdewa
We use cookies to remember your login session, store your preferences (like video quality settings), and track how you use jalurdewa. Cookies are small text files stored on your device. We use them to improve your experience and prevent fraud.
You can disable cookies in your browser settings, but this may limit functionality on jalurdewa. For example, you may need to log in again each time you visit. We also use analytics tools (like Google Analytics) to understand how users interact with our platform. These tools collect anonymized data that does not identify you personally.
Data security on jalurdewa
We protect your data with encryption and secure servers. Your login credentials, payment details, and personal information are encrypted in transit and at rest. Our servers use firewalls and intrusion detection systems. We limit who can access your data — only jalurdewa employees who need to see it for their job have access.
While we work hard to protect your data, no online system is completely secure. If you suspect unauthorized access to your account, contact us immediately so we can investigate and help you secure your account.
Third-party processors we work with
We share your data only with third parties who help us operate jalurdewa. These include payment processors (for handling DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), email providers, hosting companies, and fraud prevention services. All of these partners are bound by confidentiality agreements and may not use your data for their own purposes.
Our servers may sit outside your jurisdiction. By using jalurdewa, you consent to your data being transferred and processed internationally.
Children and jalurdewa
Our service is not designed for children. We do not knowingly collect data from anyone under the legal age of majority in their jurisdiction. If we become aware that we have collected data from a minor, we will delete it.
Parents or guardians who believe a child has created an account on jalurdewa should contact our support team immediately.
Contact us about privacy
If you have privacy questions or want to exercise your rights, contact our support team. You can reach us via in-app chat during business hours or via email anytime. We aim to respond to all privacy requests within a standard window.
We may update this privacy policy occasionally. We will notify you of material changes via email or in-app notification. Your continued use of jalurdewa after we make changes means you accept the new policy.
We believe privacy is fundamental. That is why we are transparent about how we collect, use, and protect your data. If you have any concerns, our support team is ready to help.
Your privacy matters to us
We understand that when you use jalurdewa, you are trusting us with sensitive information. We take that responsibility seriously. Our privacy practices are designed to protect you while allowing us to operate a fair, secure platform. If you have questions about how we handle your data or want to know more about your rights, contact our support team anytime.